:root{--font: -apple-system, BlinkMacSystemFont, "SF Pro Text", "SF Pro Display", "Segoe UI", Helvetica, Arial, sans-serif;--font-urdu: "Noto Nastaliq Urdu", "Noto Nastaliq Urdu Draft", serif;--font-latin-in-urdu: "Noto Sans", "Segoe UI", sans-serif;--bg: #f5f5f7;--surface: #ffffff;--ink: #1d1d1f;--ink-2: #1d1d1f;--muted: #6e6e73;--faint: #86868b;--line: #d2d2d7;--line-2: #d2d2d7;--hairline: rgba(0, 0, 0, .08);--brand: #0c5bd3;--brand-ink: #0847a8;--brand-soft: #e8f1fc;--brand-track: #d5e4f7;--link: var(--brand);--accent: #1d1d1f;--accent-2: var(--brand);--accent-soft: var(--brand-soft);--red: #b42318;--red-soft: #f8eceb;--amber: #8a6116;--amber-soft: #f6f1e6;--green: #248a3d;--green-soft: #eef6ef;--shadow: none;--radius: 18px;--topbar-h: 52px}*{box-sizing:border-box;margin:0;padding:0}html,body,#root{min-height:100%}body{font-family:var(--font);background:var(--bg);color:var(--ink);line-height:1.47;letter-spacing:-.011em;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}button,input,textarea,select{font-family:inherit}a{color:var(--link);text-decoration:none}a:hover{text-decoration:underline}button{color:inherit}:focus-visible{outline:2px solid var(--brand);outline-offset:3px}.app-shell{display:flex;flex-direction:column;min-height:100vh}.topbar{position:sticky;top:0;z-index:40;height:var(--topbar-h);display:flex;align-items:center;gap:28px;padding:0 28px;background:#ffffffb8;backdrop-filter:saturate(180%) blur(20px);-webkit-backdrop-filter:saturate(180%) blur(20px);border-bottom:1px solid var(--hairline)}.brand{display:inline-flex;align-items:center;color:var(--brand-ink);font-size:17px;font-weight:600;letter-spacing:-.022em;text-decoration:none;flex-shrink:0}.brand-logo{display:block;width:32px;height:32px}.brand:hover{text-decoration:none;opacity:.72}.top-nav{display:flex;align-items:center;gap:4px;flex:1}.top-link{color:var(--muted);font-size:13px;font-weight:500;padding:6px 11px;border-radius:980px;text-decoration:none}.top-link:hover{color:var(--ink);text-decoration:none;background:#0000000a}.top-link.active{color:var(--brand-ink);background:var(--brand-soft)}.topbar-end{display:flex;align-items:center;gap:16px;margin-left:auto}.model-quiet{font-size:12px;color:var(--faint);max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.text-btn{background:none;border:none;padding:0;cursor:pointer;font-size:13px;font-weight:500;color:var(--muted)}.text-btn:hover{color:var(--ink);text-decoration:underline}.app-main{min-width:0;flex:1;padding:36px 32px 72px}.page{max-width:1080px;margin:0 auto}.page--review{max-width:1440px}.app-main:has(.page--review){padding-top:20px;padding-bottom:28px}.page-header{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:32px}.page-header h1{font-size:40px;font-weight:600;letter-spacing:-.028em;line-height:1.1}.page-header p{color:var(--muted);font-size:17px;margin-top:8px;font-weight:400}.header-actions{display:flex;align-items:center;gap:10px;flex-shrink:0;padding-bottom:4px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:11px 20px;border:none;border-radius:980px;font-size:14px;font-weight:500;cursor:pointer;transition:opacity .15s,background .15s,transform .1s;text-decoration:none;line-height:1.2}.btn:hover{text-decoration:none}.btn:active{transform:scale(.98)}.btn:disabled{opacity:.4;cursor:not-allowed;transform:none}.btn-primary{background:var(--ink);color:#fff}.btn-primary:hover:not(:disabled){background:#000}.btn-ghost,.btn-secondary{background:transparent;color:var(--ink);border:1px solid var(--line)}.btn-ghost:hover:not(:disabled),.btn-secondary:hover:not(:disabled){background:var(--brand-soft);border-color:#b7cef2;color:var(--brand-ink)}.btn-sm{padding:7px 14px;font-size:13px}.btn-danger{background:var(--red);color:#fff}.btn-danger:hover:not(:disabled){background:#962018}.confirm-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:100;display:grid;place-items:center;padding:24px;background:#00000052;backdrop-filter:blur(6px);-webkit-backdrop-filter:blur(6px);animation:confirm-fade .15s ease}.confirm-dialog{width:100%;max-width:400px;background:var(--surface);border:1px solid var(--hairline);border-radius:var(--radius);padding:24px;box-shadow:0 24px 64px #00000029;animation:confirm-in .18s ease}.confirm-title{font-size:17px;font-weight:600;letter-spacing:-.022em;color:var(--ink);margin-bottom:8px}.confirm-message{font-size:14px;color:var(--muted);line-height:1.5;margin-bottom:20px}.confirm-actions{display:flex;justify-content:flex-end;gap:8px}@keyframes confirm-fade{0%{opacity:0}to{opacity:1}}@keyframes confirm-in{0%{opacity:0;transform:scale(.96) translateY(8px)}to{opacity:1;transform:none}}.card,.panel,.panel-pad{background:var(--surface);border:1px solid var(--hairline);border-radius:var(--radius);padding:28px}.panel{padding:8px 8px 16px}.panel-pad{padding:28px}.card+.card{margin-top:16px}.stats-grid{display:flex;flex-wrap:wrap;margin-bottom:28px;background:var(--surface);border:1px solid var(--hairline);border-radius:var(--radius);overflow:hidden}.stat-card{flex:1 1 160px;padding:22px 24px;border-right:1px solid var(--hairline);background:transparent}.stat-card:last-child{border-right:none}.stat-card .label{font-size:12px;font-weight:500;color:var(--muted)}.stat-card .value{font-size:32px;font-weight:600;letter-spacing:-.04em;margin-top:6px;color:var(--ink);font-variant-numeric:tabular-nums}.stat-card .hint{font-size:12px;color:var(--faint);margin-top:2px}.notice{font-size:13px;color:var(--muted);margin:0 0 20px}.agent-strip{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:24px}.agent-strip{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:20px}.agent-strip-label{font-size:12px;font-weight:500;color:var(--faint);margin-right:4px}.agent-chip{display:inline-flex;align-items:center;gap:8px;padding:7px 14px;border-radius:980px;border:1px solid var(--line);background:transparent;cursor:pointer;font-size:13px;font-weight:500;color:var(--ink)}.agent-chip em{font-style:normal;color:var(--muted);font-variant-numeric:tabular-nums}.agent-chip:hover{background:#0000000a}.agent-chip.active{background:var(--brand);border-color:var(--brand);color:#fff}.agent-chip.active em{color:#ffffffb8}.toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 16px 12px}.search{position:relative;flex:1;max-width:320px}.search svg{position:absolute;left:14px;top:50%;transform:translateY(-50%);color:var(--faint);pointer-events:none;z-index:1}.search input,.search input[type=search]{width:100%;padding:10px 16px 10px 40px;border:1px solid var(--line);border-radius:980px;background:var(--bg);font-size:14px;margin:0;color:var(--ink)}.search input:focus,input[type=text]:focus,input[type=password]:focus,input[type=number]:focus,textarea:focus{outline:none;border-color:var(--brand);box-shadow:0 0 0 3px #0c5bd329}.count-meta{font-size:13px;color:var(--muted)}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse}th,td{padding:14px 16px;text-align:left;border-bottom:1px solid var(--hairline);vertical-align:middle}th:nth-child(1),td:nth-child(1){width:42%}th:nth-child(2),td:nth-child(2){width:18%}th:last-child,td.table-actions{width:1%;white-space:nowrap;text-align:right}tbody tr{cursor:pointer;transition:background .12s}tbody tr:hover{background:#fafafa}tbody tr:last-child td{border-bottom:none}.file-cell{display:flex;align-items:center;gap:12px;min-width:0}.file-icon{width:36px;height:36px;border-radius:10px;background:var(--brand-soft);color:var(--brand-ink);display:grid;place-items:center;flex-shrink:0}.name{font-weight:500;font-size:14px;color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:320px;display:block}.agent-cell{display:flex;align-items:center;gap:8px;font-size:14px}.avatar{width:28px;height:28px;border-radius:50%;background:#e8e8ed;color:var(--ink);display:grid;place-items:center;font-size:10px;font-weight:600;flex-shrink:0}.avatar.muted{background:#f5f5f7;color:var(--muted)}.muted{color:var(--muted)}.faint{color:var(--faint);font-size:12px}.status-badge,.score-pill,.badge{display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:980px;font-size:12px;font-weight:500;white-space:nowrap}.status-dot{width:6px;height:6px;border-radius:50%;background:currentColor}.status-dot.pulse{animation:pulse 1.6s ease-in-out infinite}@keyframes pulse{0%,to{opacity:1;transform:scale(1)}50%{opacity:.4;transform:scale(.85)}}.status-queued{background:#f5f5f7;color:var(--muted)}.status-transcribing,.status-analyzing{background:var(--brand-soft);color:var(--brand-ink)}.status-completed{background:var(--green-soft);color:var(--green)}.status-failed{background:var(--red-soft);color:var(--red)}.score-pill.score-green,.badge-green{background:var(--green-soft);color:var(--green)}.score-pill.score-amber,.badge-amber{background:var(--amber-soft);color:var(--amber)}.score-pill.score-red,.badge-red{background:var(--red-soft);color:var(--red)}.score-pill.score-none,.badge-gray{background:#f5f5f7;color:var(--muted)}.alert-ok{background:var(--green-soft);color:#1d5c2e;border:1px solid #cfe5d4;padding:12px 16px;border-radius:12px;margin-bottom:16px;font-size:14px}.login-screen{min-height:100vh;display:grid;place-items:center;background:var(--bg);padding:24px}.login-card{width:min(400px,100%)}.login-kicker{font-size:13px;font-weight:600;color:var(--brand);margin-bottom:8px}.login-card h1{font-size:48px;font-weight:600;letter-spacing:-.03em;line-height:1.05;margin-bottom:8px}.login-sub{color:var(--muted);font-size:17px;margin-bottom:32px}.login-card label{display:block;font-size:13px;font-weight:500;margin-bottom:6px;color:var(--muted)}.login-brand{display:flex;gap:12px;align-items:center;margin-bottom:18px}.login-brand p{color:var(--muted);font-size:13px}.detail-toolbar{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:20px;flex-wrap:wrap}.detail-actions{display:flex;gap:8px;flex-wrap:nowrap;margin:0 0 0 auto}.audio-card h3{margin-bottom:16px}.audio-hint{font-size:13px;margin-top:12px}.audio-player{width:100%;display:grid;grid-template-columns:44px auto minmax(0,1fr) auto 32px;align-items:center;gap:10px}.audio-player audio{display:none}.audio-play{width:44px;height:44px;border:none;border-radius:50%;background:var(--brand);color:#fff;display:grid;place-items:center;cursor:pointer;flex-shrink:0;padding:0}.audio-play:hover:not(:disabled){background:var(--brand-ink)}.audio-play:disabled{opacity:.4;cursor:not-allowed}.audio-play-icon{transform:translate(1px)}.audio-time{font-size:12px;font-weight:500;font-variant-numeric:tabular-nums;color:var(--muted);min-width:2.4em}.audio-wave{width:100%;min-width:0;height:44px;display:flex;align-items:center;justify-content:stretch;gap:2px;cursor:pointer;border-radius:8px;overflow:hidden}.audio-wave:focus-visible{outline:2px solid var(--brand);outline-offset:3px}.audio-bar{flex:1 1 0;min-width:0;border-radius:99px;background:var(--brand-track);align-self:center}.audio-bar.on{background:var(--brand)}.audio-mute{width:32px;height:32px;border:none;background:transparent;color:var(--muted);border-radius:50%;display:grid;place-items:center;cursor:pointer;flex-shrink:0}.audio-mute:hover{background:var(--brand-soft);color:var(--brand-ink)}.audio-error{grid-column:1 / -1;margin:0;font-size:13px;color:var(--red)}.audio-card audio{display:none}.seek-btn{background:none;border:none;padding:0;color:var(--link);cursor:pointer;font:inherit}.seek-btn:hover,.seek-btn:focus-visible{text-decoration:underline}.pager{display:flex;align-items:center;justify-content:center;gap:12px;padding:14px 16px 8px}.row-link{color:inherit;display:flex}.row-link:hover{text-decoration:none}.row-link:hover .name{color:var(--brand)}.health-grid{display:flex;flex-wrap:wrap;gap:8px;margin-top:4px}.health-bit{display:inline-flex;align-items:center;gap:8px;padding:8px 14px;border-radius:980px;font-size:13px;font-weight:500;background:#f5f5f7;color:var(--muted)}.health-dot{width:7px;height:7px;border-radius:50%;background:currentColor}.health-bit.ok{background:var(--green-soft);color:var(--green)}.health-bit.bad{background:var(--red-soft);color:var(--red)}.settings-note{margin-top:14px}.settings-block{background:var(--surface);border:1px solid var(--hairline);border-radius:var(--radius);padding:28px;margin-bottom:16px}.settings-block h2{font-size:21px;font-weight:600;letter-spacing:-.022em;margin-bottom:6px}.settings-block .muted{margin-bottom:18px}.settings-block-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:4px}.settings-block-head .muted{margin-bottom:0}.weight-chip{flex-shrink:0;padding:6px 12px;border-radius:980px;font-size:13px;font-weight:600;font-variant-numeric:tabular-nums;background:var(--amber-soft);color:var(--amber)}.weight-chip.ok{background:var(--green-soft);color:var(--green)}.weight-chip.warn{background:var(--amber-soft);color:var(--amber)}.settings-table{display:flex;flex-direction:column;gap:10px;margin:16px 0 20px}.settings-table-head,.rubric-row{display:grid;grid-template-columns:minmax(140px,1.1fr) 88px minmax(0,2.2fr);gap:12px;align-items:center}.settings-table-head{padding:0 14px;font-size:12px;font-weight:500;color:var(--muted)}.rubric-row{background:var(--bg);border:1px solid var(--hairline);border-radius:14px;padding:14px}.rubric-row input,.rubric-row input[type=text],.rubric-row input[type=number],.settings-field input,.settings-textarea{width:100%;margin:0;padding:14px 18px;min-height:46px;border:1px solid var(--line);border-radius:10px;background:#fff;font-size:15px;line-height:1.45;color:var(--ink)}.rubric-row input:focus,.settings-field input:focus,.settings-textarea:focus{outline:none;border-color:var(--brand);box-shadow:0 0 0 3px #0c5bd329}.bands-head,.bands-row{grid-template-columns:88px 100px minmax(0,1fr)}.band-name{padding:0 4px;font-size:13px;font-weight:600;text-transform:capitalize}.band-name.band-red{color:var(--red)}.band-name.band-amber{color:var(--amber)}.band-name.band-green{color:var(--green)}.settings-textarea{min-height:180px;margin:0 0 20px;display:block;resize:vertical}.retention-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin:0 0 20px}.settings-field{display:flex;flex-direction:column;gap:8px;margin:0;font-size:13px;font-weight:500;color:var(--muted)}.settings-field-control{display:flex;align-items:center;gap:10px}.settings-field-control input{flex:1}.settings-field-control em{font-style:normal;font-weight:500;color:var(--faint)}.logout-link{margin-top:10px;width:100%;background:transparent;border:none;cursor:pointer;text-align:left}.bulk-result{list-style:none;font-size:13px;margin-bottom:12px}@media (max-width: 860px){.settings-table-head{display:none}.rubric-row,.bands-head,.bands-row,.retention-grid{grid-template-columns:1fr}}.empty{text-align:center;padding:64px 24px 72px}.empty-icon{width:64px;height:64px;margin:0 auto 16px;border-radius:18px;background:var(--bg);color:var(--ink);display:grid;place-items:center}.empty h3{font-size:24px;font-weight:600;letter-spacing:-.022em;margin-bottom:8px}.empty p{color:var(--muted);font-size:15px;max-width:380px;margin:0 auto 20px}.skeleton{height:14px;background:linear-gradient(90deg,#ececef 25%,#f5f5f7,#ececef 75%);background-size:200% 100%;animation:shimmer 1.2s infinite;border-radius:8px}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.loading-block{display:grid;gap:10px;padding:16px}.dropzone{border:1px dashed var(--line);border-radius:22px;padding:64px 24px;text-align:center;cursor:pointer;background:var(--surface);transition:border-color .15s,background .15s;min-height:280px;display:flex;flex-direction:column;align-items:center;justify-content:center}.dropzone:hover,.dropzone.active{border-color:var(--brand);background:var(--brand-soft)}.dropzone-icon{width:56px;height:56px;margin:0 auto 14px;border-radius:16px;background:var(--bg);color:var(--ink);display:grid;place-items:center}.dropzone h3{font-size:21px;font-weight:600;letter-spacing:-.022em;margin-bottom:6px}.dropzone p{font-size:14px;color:var(--muted)}.file-list{display:grid;gap:8px;margin:16px 0}.file-row{display:flex;align-items:center;gap:12px;padding:12px 14px;border:1px solid var(--hairline);border-radius:14px;background:var(--surface)}.file-row .meta{flex:1;min-width:0}.file-row .meta strong{display:block;font-size:14px;font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.assign-mode{display:flex;gap:4px;padding:4px;background:var(--bg);border:1px solid var(--hairline);border-radius:980px;margin-bottom:16px}.assign-mode button{flex:1;border:none;background:transparent;padding:8px 12px;border-radius:980px;font-size:13px;font-weight:500;color:var(--muted);cursor:pointer}.assign-mode button.active{background:#fff;color:var(--ink);box-shadow:0 1px 2px #00000014}.assign-hint{margin:0 0 14px;font-size:13px}.batch-cell{display:flex;align-items:center;gap:10px;min-width:0}.batch-copy{min-width:0}.batch-copy .name{display:block}.chevron{flex-shrink:0;color:var(--muted);transition:transform .15s ease}.chevron.open{transform:rotate(90deg)}tbody tr.batch-row{background:#fafafa}tbody tr.batch-row:hover{background:#f3f3f5}tbody tr.batch-child td:first-child{padding-left:52px}tbody tr.batch-child{background:#fff}tbody tr.batch-child .name{font-weight:400}.icon-btn{width:32px;height:32px;border:none;background:transparent;border-radius:980px;cursor:pointer;color:var(--muted);display:grid;place-items:center}.icon-btn:hover{background:var(--red-soft);color:var(--red)}.upload-grid{display:grid;grid-template-columns:1.4fr .9fr;gap:20px;align-items:start}.form-stack h3{font-size:21px;font-weight:600;letter-spacing:-.022em;margin-bottom:16px}input[type=text],input[type=password],input[type=search],input[type=number],textarea{width:100%;padding:12px 16px;border:1px solid var(--line);border-radius:12px;font-size:16px;margin-bottom:14px;background:#fff;color:var(--ink);resize:vertical}.file-row input.file-agent{width:100%;max-width:240px;margin:8px 0 0;padding:8px 12px;font-size:13px}.alert{padding:12px 14px;border-radius:12px;font-size:14px;margin-bottom:14px}.alert-error{background:var(--red-soft);color:#7a1c16;border:1px solid #ebcfcb}.back-link{display:inline-flex;align-items:center;gap:6px;color:var(--muted);font-size:13px;font-weight:500;margin-bottom:0}.back-link:hover{color:var(--ink);text-decoration:none}.page>.back-link{margin-bottom:16px}.hero{display:flex;justify-content:space-between;gap:24px;align-items:flex-start}.hero-meta{display:flex;flex-wrap:wrap;gap:8px 16px;margin-top:12px;font-size:13px;color:var(--muted)}.hero-meta span{display:inline-flex;align-items:center;gap:6px}.hero-meta strong{font-weight:600;color:var(--text)}.score-ring-wrap{display:flex;flex-direction:column;align-items:center;gap:6px;flex-shrink:0}.score-ring-wrap .band{font-size:12px;font-weight:600}.score-ring{position:relative;width:96px;height:96px}.score-ring svg{transform:rotate(-90deg)}.score-ring .num{position:absolute;top:0;right:0;bottom:0;left:0;display:grid;place-items:center;font-size:26px;font-weight:600;letter-spacing:-.04em}.stepper{display:flex;gap:8px;margin-top:20px}.step{flex:1;padding:10px 12px;border-radius:12px;background:#f5f5f7;border:1px solid transparent;font-size:12px;font-weight:500;color:var(--muted)}.step.done{background:var(--brand);color:#fff}.step.current{background:var(--brand-soft);color:var(--brand-ink);border-color:var(--brand)}.progress-bar{height:4px;background:#e8e8ed;border-radius:99px;overflow:hidden;margin-top:12px}.progress-fill{height:100%;background:var(--brand);transition:width .4s ease}.split{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-top:16px}.card h3{font-size:21px;font-weight:600;letter-spacing:-.022em;margin-bottom:16px}.dimension-row{padding:12px 0;border-bottom:1px solid var(--hairline)}.dimension-row:last-child{border-bottom:none;padding-bottom:0}.dimension-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.dimension-head strong{font-size:14px;font-weight:500}.dim-bar{height:4px;background:#e8e8ed;border-radius:99px;overflow:hidden;margin-bottom:8px}.dim-bar>span{display:block;height:100%;border-radius:inherit;background:var(--brand)}.dim-bar.green>span,.dim-bar.amber>span,.dim-bar.red>span{background:var(--ink)}.dimension-row p{font-size:13px;color:var(--muted);line-height:1.45}.summary-block+.summary-block{margin-top:14px}.summary-label{font-size:11px;font-weight:500;letter-spacing:.04em;text-transform:uppercase;color:var(--faint);margin-bottom:6px}.summary-sections{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px 20px;margin-top:18px;padding-top:18px;border-top:1px solid var(--hairline)}.summary-sections .summary-block--full{grid-column:1 / -1}.summary-list{margin:0;padding-left:18px;font-size:14px;line-height:1.55;color:var(--ink-2)}.summary-list li+li{margin-top:4px}.summary-empty{font-size:13px;color:var(--muted);font-style:italic}@media (max-width: 720px){.summary-sections{grid-template-columns:1fr}}.transcript-box{background:var(--bg);border:1px solid var(--hairline);border-radius:14px;padding:16px 18px;font-size:15px;white-space:pre-wrap;max-height:420px;overflow-y:auto;direction:rtl;text-align:right;font-family:var(--font-urdu);line-height:2.1}.transcript-box.ltr{direction:ltr;text-align:left;font-family:var(--font);font-size:14px;line-height:1.65}.tabs{display:flex;gap:2px;margin-bottom:14px;background:#f5f5f7;padding:3px;border-radius:980px;width:fit-content}.tab{padding:6px 14px;border-radius:980px;border:none;background:transparent;cursor:pointer;font-size:13px;font-weight:500;color:var(--muted)}.tab.active{background:#fff;color:var(--brand-ink);box-shadow:0 1px 2px #0000000f}.convo-head .tabs{margin-bottom:0}.model-note{margin-top:12px;font-size:12px;color:var(--faint);display:flex;align-items:center;gap:6px}.call-detail-flow{display:flex;flex-direction:column;gap:16px}.call-review{display:grid;grid-template-columns:minmax(0,1.08fr) minmax(360px,.92fr);grid-template-areas:"nav nav" "analysis source";gap:16px 20px;align-items:start}.review-jump{grid-area:nav;position:sticky;top:var(--topbar-h);z-index:18;display:flex;flex-wrap:nowrap;gap:4px;overflow-x:auto;padding:8px;margin:0 -8px;background:#f5f5f7e0;backdrop-filter:saturate(180%) blur(16px);-webkit-backdrop-filter:saturate(180%) blur(16px);border:1px solid var(--hairline);border-radius:14px}.review-jump-link{-webkit-appearance:none;-moz-appearance:none;appearance:none;border:0;background:transparent;color:var(--muted);font-size:13px;font-weight:500;padding:6px 12px;border-radius:980px;cursor:pointer;white-space:nowrap}.review-jump-link:hover{color:var(--ink);background:#0000000a}.review-jump-link.active{color:var(--brand-ink);background:var(--brand-soft)}.call-review-analysis{grid-area:analysis;display:flex;flex-direction:column;gap:14px;min-width:0}.call-review-analysis>.card+.card,.call-review-source>.card+.card{margin-top:0}.call-review-source{grid-area:source;position:sticky;top:calc(var(--topbar-h) + 64px);height:calc(100vh - var(--topbar-h) - 80px);min-height:0;display:flex;flex-direction:column;gap:12px}.call-review-source .audio-card{flex-shrink:0;padding:16px 18px 14px}.call-review-source .audio-card h3{font-size:13px;font-weight:600;letter-spacing:.02em;text-transform:uppercase;color:var(--faint);margin-bottom:10px}.call-review-source .audio-hint{display:none}.call-review-source .call-transcript-card{flex:1;min-height:0;display:flex;flex-direction:column;overflow:hidden;padding:18px 18px 12px}.call-review-source .call-transcript-card .convo-head{flex-shrink:0}.call-review-source .conversation,.call-review-source .transcript-box{flex:1;overflow-y:auto;max-height:none;padding-right:4px}.review-section{padding:0;overflow:hidden;scroll-margin-top:calc(var(--topbar-h) + 64px)}#review-overview{scroll-margin-top:calc(var(--topbar-h) + 64px)}.review-section-toggle{width:100%;display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:18px 22px;border:0;background:transparent;cursor:pointer;text-align:left}.review-section-copy{min-width:0}.review-section-toggle h3{margin:0;font-size:18px}.review-section.is-open .review-section-toggle{padding-bottom:12px}.review-section-aside{display:inline-flex;align-items:center;gap:8px;flex-shrink:0;margin-top:2px}.review-section-badge{font-size:12px;font-weight:600;color:var(--muted);background:var(--bg);border-radius:980px;padding:3px 9px}.review-section-chevron{color:var(--faint);transition:transform .18s ease}.review-section.is-open .review-section-chevron,.review-section-chevron.is-open{transform:rotate(90deg)}.review-section-body{padding:0 22px 22px}.review-section-body .tabs{margin-bottom:14px}.review-subsection{margin-top:20px;padding-top:16px;border-top:1px solid var(--hairline)}.call-review-analysis .score-mark svg{width:124px;height:124px}.call-review-analysis .score-mark{width:124px;height:124px}.call-review-analysis .score-mark-copy strong{font-size:30px}.story-body--clamp{display:-webkit-box;-webkit-line-clamp:5;-webkit-box-orient:vertical;overflow:hidden}.story-more{margin-top:8px}.fact-strip--embedded{border:1px solid var(--hairline);background:var(--bg)}.talk-mix--embedded{margin-top:14px}.transcript-toggle{width:auto;padding:0;gap:8px;align-items:center}.transcript-toggle h3{font-size:21px}@media (max-width: 1100px){.call-review{grid-template-columns:1fr;grid-template-areas:"nav" "analysis" "source"}.call-review-source{position:static;height:auto}.call-review-source .audio-hint{display:block}.call-review-source .call-transcript-card{overflow:visible;height:auto;padding:28px}.call-review-source .conversation,.call-review-source .transcript-box{max-height:420px}}.call-detail-flow>.card+.card,.call-detail-flow>.card+.fact-strip,.call-detail-flow>.fact-strip+.card{margin-top:0}.review-hero{display:flex;flex-direction:column;gap:0;overflow:hidden}.review-hero--processing .review-hero-copy{padding-bottom:4px}.review-hero-top{display:flex;align-items:flex-start;justify-content:space-between;gap:24px 40px;padding-bottom:2px}.review-hero-copy{flex:1;min-width:0}.review-hero-score{flex-shrink:0;display:flex;flex-direction:column;align-items:center}.review-hero-score .review-score-kicker{margin-bottom:8px;text-align:center}.review-score-breakdown{min-width:0;margin:22px -28px 0;padding:22px 28px 28px;border-top:1px solid var(--hairline);background:#fafafa}.review-score-breakdown--processing{min-height:168px}.review-processing-panel .stepper{margin-top:0}.review-processing-panel .progress-bar{margin-top:14px}.processing-status{margin:14px 0 0;font-size:13px;color:var(--faint);font-weight:500}.transcript-ready-note{display:flex;align-items:flex-start;gap:12px;margin-top:16px;padding:14px 16px;border-radius:14px;background:var(--brand-soft);border:1px solid var(--brand-track);color:var(--brand-ink)}.transcript-ready-note svg{flex-shrink:0;margin-top:2px}.transcript-ready-note strong{display:block;font-size:13px;margin-bottom:4px}.transcript-ready-note p{margin:0;font-size:13px;line-height:1.45;color:var(--muted)}.transcript-ready-note .btn{margin-left:auto;flex-shrink:0;align-self:center}.transcript-ready-sticky{position:sticky;top:calc(var(--topbar-h) + 8px);z-index:20;display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:14px;padding:12px 16px;border-radius:14px;background:#ffffffe6;-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);border:1px solid var(--hairline);animation:sectionReveal .35s ease both}.transcript-ready-sticky-copy{display:flex;align-items:center;gap:10px;font-size:13px;color:var(--ink)}.transcript-ready-sticky-copy strong{font-weight:600}.transcript-head-copy{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.transcript-ready-badge{display:inline-flex;align-items:center;gap:5px;padding:3px 9px;border-radius:980px;background:var(--bg);color:var(--ink);font-size:11px;font-weight:600}.transcript-ready-hint{margin:-4px 0 14px;padding:10px 12px;border-radius:12px;background:var(--bg);font-size:13px;line-height:1.45;color:var(--muted)}.call-transcript-card--ready{box-shadow:none}.review-hero-score--skeleton{opacity:.72;pointer-events:none}.score-mark-skeleton{width:148px;height:148px;display:grid;place-items:center}.score-ring-skeleton{width:118px;height:118px;border-radius:50%}.score-factor--skeleton{min-height:88px;pointer-events:none}.score-factor-grid--skeleton{min-height:196px}.story-card--skeleton{min-height:168px;pointer-events:none}.fact-strip--skeleton{pointer-events:none}.fact--skeleton{padding:14px 16px;background:var(--surface);border:1px solid var(--hairline);border-radius:var(--radius)}.call-section-reveal{animation:sectionReveal .45s ease both}.call-transcript-card{scroll-margin-top:88px}@keyframes sectionReveal{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.review-score-kicker{font-size:11px;font-weight:500;letter-spacing:.06em;text-transform:uppercase;color:var(--faint);margin-bottom:14px}.score-factor-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px 16px}.score-factor{background:#fff;border:1px solid var(--hairline);border-radius:14px;padding:14px 16px}.score-factor-head{display:flex;justify-content:space-between;align-items:baseline;gap:8px;margin-bottom:8px}.score-factor-label{font-size:13px;font-weight:500}.score-factor-num{font-size:18px;font-weight:600;letter-spacing:-.03em;font-variant-numeric:tabular-nums;color:var(--ink)}.score-factor-num.score-green,.score-factor-num.score-amber,.score-factor-num.score-red{color:var(--ink)}.score-factor-bar{height:3px;background:#e8e8ed;border-radius:99px;overflow:hidden;margin-bottom:10px}.score-factor-bar>span{display:block;height:100%;border-radius:inherit;background:var(--brand)}.score-factor-bar.green>span,.score-factor-bar.amber>span,.score-factor-bar.red>span{background:var(--brand)}.score-factor-note{font-size:13px;color:var(--muted);line-height:1.45}.score-factor-note em{font-style:normal}.score-factor-tip{margin-top:10px;padding:8px 10px;border-radius:10px;background:var(--bg);font-size:12.5px;color:var(--ink)}.score-factor-tip-label{display:block;font-size:11px;font-weight:600;color:var(--muted);margin-bottom:2px}.score-factor-tip-amber,.score-factor-tip-red{background:var(--bg)}.coaching-card .coach-split{display:grid;grid-template-columns:1fr 1fr;gap:24px}.coach-split--follow{margin-top:22px;padding-top:18px;border-top:1px solid var(--hairline)}.coach-recs{list-style:none;margin:10px 0 0;padding:0;display:grid;gap:8px}.priority-pill,.coach-focus{font-size:11px;font-weight:600;letter-spacing:.02em;color:var(--muted)}.coach-recs{gap:14px;margin:0 0 4px}.coach-rec strong{display:block;font-size:15px;font-weight:600;margin:4px 0 2px}.coach-rec p{font-size:14px;color:var(--ink-2);line-height:1.45}.coach-rec-top{display:flex;align-items:center;gap:8px}.priority-pill.priority-high{color:var(--red)}.eyebrow{font-size:12px;font-weight:500;letter-spacing:.04em;text-transform:uppercase;color:var(--faint);margin-bottom:6px}.review-hero h1{font-size:28px;font-weight:600;letter-spacing:-.03em;line-height:1.15;word-break:break-word}.review-notes{margin-top:12px}.score-mark{position:relative;width:148px;height:148px}.score-mark svg{transform:rotate(-90deg)}.score-mark-copy{position:absolute;top:0;right:0;bottom:0;left:0;display:flex;flex-direction:column;align-items:center;justify-content:center;pointer-events:none}.score-mark-copy strong{font-size:36px;font-weight:600;letter-spacing:-.04em;line-height:1;font-variant-numeric:tabular-nums}.score-mark-copy .score-denom{font-size:11px;color:var(--faint);margin-top:2px}.score-mark-copy .score-band{font-size:12px;font-weight:500;margin-top:6px;color:var(--muted)}.score-band-green{color:var(--green)}.score-band-amber{color:var(--amber)}.score-band-red{color:var(--red)}.story-card .convo-head{margin-bottom:16px}.story-card .convo-head h3,.story-card .convo-head .tabs{margin-bottom:0}.outcome-ribbon{display:flex;flex-wrap:wrap;align-items:baseline;gap:8px 12px;margin-top:16px;padding:10px 0 0}.outcome-ribbon span{font-size:14px;font-weight:600}.outcome-ribbon em{font-style:normal;font-size:13px;color:var(--muted)}.outcome-ribbon.outcome-follow_up,.outcome-ribbon.outcome-no_commitment,.outcome-ribbon.outcome-declined,.outcome-ribbon.outcome-meeting_booked{background:none}.fact-strip{display:grid;grid-template-columns:repeat(4,1fr);gap:0;background:var(--surface);border:1px solid var(--hairline);border-radius:var(--radius);overflow:hidden}.fact{padding:18px 20px;border-right:1px solid var(--hairline)}.fact:last-child{border-right:none}.fact-label,.fact-hint{display:block;font-size:12px;color:var(--muted)}.fact strong{display:block;font-size:20px;font-weight:600;letter-spacing:-.03em;margin:6px 0 4px;font-variant-numeric:tabular-nums}.fact-hint{font-size:12px}.talk-card .talk-head{margin-bottom:16px}.talk-card .talk-head h3{margin-bottom:4px}.talk-card .talk-head p{color:var(--muted);font-size:14px}.talk-mix-bar{display:flex;height:8px;border-radius:99px;overflow:hidden;background:#e8e8ed}.talk-mix-bar .agent{background:var(--brand)}.talk-mix-bar .customer{background:#a1a1a6}.talk-mix-legend{display:flex;flex-wrap:wrap;gap:16px;margin-top:12px;font-size:13px;color:var(--muted)}.talk-mix-legend .swatch{display:inline-block;width:8px;height:8px;border-radius:50%;margin-right:6px;vertical-align:middle}.talk-mix-legend .swatch.agent{background:var(--brand)}.talk-mix-legend .swatch.customer{background:#a1a1a6}.beat-track{list-style:none;display:grid;gap:16px}.beat-track li{display:grid;grid-template-columns:72px 1fr;gap:4px 16px}.beat-time{font-size:12px;color:var(--faint);font-variant-numeric:tabular-nums;padding-top:3px}.beat-track strong{font-size:15px;font-weight:600}.beat-track p{grid-column:2;font-size:14px;color:var(--muted)}.review-grid:has(>:only-child){grid-template-columns:1fr}.story-card h3{margin-bottom:0}.story-body{font-size:17px;line-height:1.55;color:var(--ink-2)}.story-card .pull-quote{margin:0;border:none;padding:0}.ltr-island{font-family:var(--font-latin-in-urdu);font-size:.92em;unicode-bidi:isolate}.bubble.urdu .ltr-island,.pull-quote.urdu .ltr-island,.story-body.urdu .ltr-island{font-family:var(--font-latin-in-urdu)}.score-row{padding:12px 0;border-bottom:1px solid var(--hairline)}.score-row:first-of-type{padding-top:0}.score-row:last-child{border-bottom:none}.score-row-top{display:flex;justify-content:space-between;margin-bottom:8px}.score-row-top strong{font-size:14px;font-weight:500}.score-row-top em{font-style:normal;font-variant-numeric:tabular-nums}.score-rule{height:3px;background:#e8e8ed;border-radius:99px;overflow:hidden}.score-rule>span{display:block;height:100%;background:var(--ink)}.score-rule.green>span,.score-rule.amber>span,.score-rule.red>span{background:var(--ink)}.score-row p{font-size:13px;color:var(--muted)}.coach-split{display:grid;grid-template-columns:1fr 1fr;gap:24px}.coach-label{font-size:13px;font-weight:600;margin-bottom:10px}.coach-label.good,.coach-label.watch{color:var(--ink)}.coach-list{list-style:none}.coach-list li{position:relative;padding:0 0 10px 14px;font-size:14px;color:var(--ink-2);line-height:1.45}.coach-list li:before{content:"";position:absolute;left:0;top:8px;width:5px;height:5px;border-radius:50%;background:var(--ink)}.summary-follow{margin-top:12px}.pull-quote{font-size:17px;line-height:1.6}.pull-quote.urdu{font-family:var(--font-urdu);direction:rtl;text-align:right;line-height:2.15}.pull-quote.roman{font-style:italic;color:var(--ink-2)}.quote-row{display:grid;grid-template-columns:1fr 1fr;gap:16px}.tape-quote{margin-top:12px}.tape-quote blockquote{margin:0}.convo-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:16px}.convo-head h3{margin-bottom:0}.conversation{display:flex;flex-direction:column;gap:16px}.turn{display:flex;gap:10px;align-items:flex-start;width:100%}.turn.agent{flex-direction:row-reverse}.turn.agent .avatar{background:var(--brand);color:#fff}.turn-body{display:flex;flex-direction:column;gap:4px;min-width:0;max-width:min(560px,calc(100% - 48px))}.turn.customer .turn-body{align-items:flex-start}.turn.agent .turn-body{align-items:flex-end;margin-left:auto}.turn-meta{display:flex;align-items:baseline;gap:8px}.turn.agent .turn-meta{flex-direction:row-reverse}.turn .who{font-size:12px;font-weight:600}.turn .when{font-size:12px;color:var(--faint);font-variant-numeric:tabular-nums}.bubble{box-sizing:border-box;width:fit-content;max-width:100%;min-width:0;padding:10px 16px;border-radius:16px;background:#f5f5f7;font-size:14.5px;line-height:1.5;overflow-wrap:break-word}.bubble.urdu{font-family:var(--font-urdu);direction:rtl;text-align:right;line-height:2.05}.bubble.roman{font-size:14px}.turn.agent .bubble{background:#e8e8ed;color:var(--ink);margin-left:auto}.turn.agent .bubble.roman{color:var(--ink)}.avatar.agent{background:var(--brand);color:#fff}.avatar.customer{background:#e8e8ed;color:var(--ink)}@media (max-width: 980px){.split,.upload-grid,.review-grid,.quote-row,.beat-track,.fact-strip,.coaching-card .coach-split{grid-template-columns:1fr 1fr}.fact{border-right:none;border-bottom:1px solid var(--hairline)}.score-factor-grid{grid-template-columns:1fr 1fr}}@media (max-width: 860px){.topbar{padding:0 16px;gap:12px}.model-quiet{display:none}.app-main{padding:24px 16px 48px}.page-header h1{font-size:32px}.stats-grid{display:flex}.split,.upload-grid,.hero,.review-grid,.quote-row,.beat-track,.fact-strip,.coaching-card .coach-split{grid-template-columns:1fr;flex-direction:column}.review-hero-top{flex-direction:column;gap:20px}.review-hero-score{align-self:center;width:min(100%,200px)}.review-score-breakdown{margin:20px -16px 0;padding:18px 16px 28px}.score-factor-grid{grid-template-columns:1fr}.transcript-ready-note{flex-direction:column;align-items:stretch}.transcript-ready-note .btn{margin-left:0;align-self:stretch}.transcript-ready-sticky{flex-direction:column;align-items:stretch}.name{max-width:160px}.login-card h1{font-size:40px}}@media (prefers-reduced-motion: reduce){*,*:before,*:after{animation:none!important;transition:none!important}}